Refund & Cancellation Policy

Last updated: June 19, 2025

1. Cancellation Terms

1.1 Subscription Services

• Cancel with 30 days’ written notice.
• No refund for the current billing period.

1.2 One‑Time / Project Services

• Cancel before project start: 90% refund.
• Cancel mid-project: Pro-rata refund minus administrative costs.

1.3 Custom/Enterprise Contracts

• Governed by individual service agreements (MSA).
• Prepayments are non-refundable unless stated otherwise.

2. Refund Eligibility

Refunds are issued if:

• We fail to deliver due to technical errors on our end
• Partial project cancellation—refund based on percentage completed
• Other unforeseen service disruptions within our control

3. Non-Refundable Fees

• Onboarding/setup fees
• Consultation charges
• Completed services
• Third-party costs

4. Refund Timelines

• Processing: 10–15 business days from approval
• Return to account: 5–10 business days after processing (varies by bank/payment provider)

5. Requesting a Refund

To initiate a refund or cancellation, please email:

6. Exceptions

• No refunds for post-start scope changes (handled as change orders)
• Dispute resolution is case-by-case and handled in good faith

7. Contact